Return & Refund Policy

  • No returns unless any damage!!
  • We will replace the same product if any damage occurs during shipping!
  • Please note that Unboxing video is must for replacements
  • You have to return to us since we don’t have pickup service
  • Any kind of damage must be informed us Within 24 hours
  • Contact us on WhatsApp 7907891968

Thank you for shopping at npjonline.in We strive to provide you with the best quality fashion and imitation jewellery. Please review our return and refund policy below to understand your rights and responsibilities.

1. Notification and Return Time Frame

  • Customers must inform our customer service team within 24 hours of receiving the product if they wish to return it.
  • The item must be returned within 48 hours of receipt.

2. Condition of Returned Items

  • All returned items must be in their original condition and packaging.
  • A mandatory opening video without cut or edit from the start of opening the outer cover showing the condition of the item upon arrival is required for validation.

3. Return Process

  • Returns are only accepted for damaged items or incorrect items
  • No returns for size and colour issues
  • To initiate a return, please contact our customer service team through WhatsApp +91 9074 56 42 53
  • In case of return, the product replacement will be initiated and shipped within 2-7 business days after returned product received to us.

4. Refunds

  • We offer refunds only in case we are not able to process your order.
  • In case of refund the refund will be initiated and credited within 7-15 business days after receiving the product to us.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, we will provide a replacement.
  • Under very rare circumstances, the earring stems may be bent and beads or stones may have fallen during transit. Such things can be easily fixed with glue and will not be exchanged or refunded.

6. Shipping Costs

  • For all returns, the customer is responsible for the shipping costs.

    • 7. Replacement shipping

  • Once we have received and inspected the returned item replacement item will be shipped based on the availability

    • 8. Customer Responsibility

  • Customers are responsible for returning the item safely in the same packaging with all the cushions and protective materials.

    • Kindly make sure you are aware of the product details before you place an order. Once the product is received by you in good condition, return or exchange because of your personal liking towards the product or non-suitability of the product on yourself will not be entertained.

    Thank you for shopping with npjonline.in We hope your experience is delightful, and we are here to help with any concerns you may have.